Refund, Return & Replacement Policy

Brand: Awwtumn
Last updated: 26/10/26

At Awwtumn, we want you to enjoy your purchase. If your order arrives damaged, defective, incorrect, or with an item missing, please contact us so we can investigate and help resolve the issue.

1. Eligible return and replacement requests

Our standard policy is to accept requests for products that:

• Arrive damaged or defective.

• Are different from the product ordered.

• Have missing components or items.

• Materially differ from their advertised description or agreed specifications.

• Qualify for a remedy under applicable consumer protection laws.

We do not ordinarily accept returns solely because a customer changes their mind or no longer wants the product. This restriction does not affect any rights or remedies that may be available under applicable law.

2. Reporting a problem

Please contact us within 3 calendar days of delivery if you notice damage, a defect, an incorrect item, or missing contents.

Include the following information:

• Your order number.

• A description of the issue.

• Clear photographs or a short video showing the product and, where relevant, its packaging.

• Your preferred resolution, such as a replacement or refund.

Contact us at: [Insert customer support email]

We may request reasonable additional information to assess the issue. Please do not dispose of or return the product until we provide instructions, unless otherwise required by law.

The three-day reporting period is our standard request window and does not extinguish any statutory rights or remedies that may apply beyond that period.

3. Inspection and resolution

After reviewing your request, we may offer an appropriate remedy, which may include:

• A replacement, subject to availability.

• A refund to the original payment method.

• Another lawful resolution agreed with you.

If a replacement is unavailable, we will discuss an appropriate alternative, including a refund where applicable.

We will not unreasonably refuse a remedy where one is required by applicable law.

4. Return shipping costs

For an approved return arising from a damaged, defective, incorrect or otherwise eligible product, Awwtumn will arrange or reimburse reasonable return shipping costs, as appropriate.

We will provide return instructions and explain whether a pickup will be arranged or the item needs to be shipped back.

Customers should not incur return shipping expenses for an eligible claim without first contacting us, unless applicable law requires otherwise.

5. Product condition and packaging

Where reasonably possible, retain the original packaging, accessories, tags and included components.

For damaged or defective items, please preserve the product in its received condition until we advise you on the next steps. Reasonable inspection and documentation of a defect will not by themselves disqualify a valid claim.

6. Refund processing

Once a refund is approved, we will initiate it through the original payment method where feasible.

The time for the amount to appear in your account may depend on the payment provider, bank or payment method. We will communicate any relevant processing information.

For cash-on-delivery orders, we will request the information reasonably necessary to issue the refund through an agreed lawful method, such as a bank transfer or UPI payment.

We will not request your UPI PIN, card PIN, banking password or OTP to process a refund.

Refunds will be processed within the period required by applicable law.

7. Orders received late

If an order is delivered later than the delivery schedule promised, please contact us. We will investigate and provide an appropriate resolution in accordance with applicable law.

8. Gifts and gifting orders

If you are purchasing a gift and the product arrives damaged, defective or incorrect, please contact us with the order details. We will assess the request under the same eligibility criteria.

9. Contact us

Brand: Awwtumn
Customer support email: [Insert email]
Customer support phone: [Insert phone number, if applicable]
Business address: [Insert full business address]

For consumer complaints, please also refer to our Contact & Grievance Redressal Policy.